Shipping Policy 


 

SHIPPING POLICY

We ship our product in components. Cabinetry comes fully assembled and ready for installation. The only assembly required will be door hardware, change of refrigerator swing, if necessary and refrigerator trim kit, if ordered.

Shipments are sent tailgate delivery via a common carrier. This means your shipping address must be accessible by the delivery truck and you must be present to unload the shipment from the truck.

If your location is not accessible by the delivery truck, you may pick up your shipment from the trucking company terminal.  You will not receive any discount or reimbursements for picking up your shipment from the trucking terminal.

Shipping terms are F.O.B Destination, Freight Prepaid and Added.  Freight costs will vary depending on your location and the size of your order.  The actual freight cost will be added to the total cost of your order.

Your order will be processed within 2-3 days from the date the order is submitted online.  After the order is processed you will receive an order acknowledgement stating an estimated ship date for your product.  To estimate delivery date, please add 2-7 business days for the truck line transit time.  You will receive 24 hours notice from the carrier prior to delivery.

All cabinets/kitchens are built to order enabling you to choose the materials, styles and colors of your choice.  Production lead-times will vary based on materials and finishes selected and production schedules.  Typical lead-times are listed below:

 Steel or Steel with Thermofoil Cabinetry (Standard Color)

 4-6 weeks
 Steel or Steel with Thermofoil Cabinetry (Optional Color)  6-8 weeks
 Stainless Steel Cabinetry  4-6 weeks
 Wood Cabinetry  6-8 weeks
 Melamine with Thermofoil Cabinetry

4-6 weeks

Stainless Steel Countertops 6-8 weeks

 

The day after the shipment leaves the factory, you will receive a shipment notice stating tracking number and trucking company name along with the packing list and instructions for inspecting/receiving the shipment.

If you require the carrier to come to your shipping address at a particular time or date, you will need to contact the carrier directly and make arrangements.  Dwyer Products does not make appointments for the carrier delivery.

We strongly recommend that you do not schedule your installers until you receive the entire order.  While the event is unlikely, if the shipment is damaged or delayed, it will hold up installation.

How will your shipment arrive

Your shipment will arrive as a tailgate delivery via a common carrier.  It is not the trucking company’s responsibility to take the freight off the truck and into your house or job site.  You must be present to unload the shipment from the truck.

Additional services from the trucking company, such as lift ate usage or labor to unload the truck, may be available for a fee. If you desire these services, you may arrange them directly through the carrier.  If you do not need these services, do not let the carrier provide these services for you.  These services or any other accessorial charges are not included in the amount pre-paid by Dwyer Products.


Your order will be carefully boxed, palletized, and stretch wrapped for safe shipment.  Boxes weigh approximately 25 to 150 lbs per box.  You must unload the truck promptly upon arrival.  Your allotted time for unload is 3-4 hours.  Any demurrage charges will be billed to you.

Instructions for inspection your shipment
* You must inspect your shipment at time of delivery when driver is present

Check your delivery against the packing list sent with you shipment notice to be sure you have received the correct items and quantities ordered.  If there is product missing or incorrect product, you must note these items on the delivery receipt and it must be signed by you and the delivery person.

Inspect the product for damage.  You should look for dents or gouges, rounded corners in boxes or packaging, broken containers, ect.  If there is damage, you must note this on the delivery receipt and it must be signed by you and the delivery person.

If no shorted items/damages are noted on the delivery receipt and signed by both you and the delivery person, Dwyer Products can not be held responsible for any damages or shortages that occur.

If shorted items/damages are noted on the delivery receipt and signed by both you and the delivery person, Dwyer Products will replace the damaged or missing product.

To report damaged/shorted items, contact Customer Service immediately following delivery.  Call 1-800-348-8508 extension 328 or 327 or email freightclaims@dwyerproducts.com

Retain the original packaging for all products until contents are confirmed.  If incorrect product or concealed damage is found, report the items to Customer Service.  Product needs to be returned in original packaging.


Dwyer Kitchen Showrooms | 1000 Davey Road, Suite 100, Woodridge, IL 60517 | info@dwyerkitchens.com
Toll-free (in U.S.) 800-822-0092 | Phone 630-741-7900 | Fax 630-741-7974